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Orders, Payment and Despatch
HomeOrders, Payment and Despatch

How to Order

To order a book, e-book or journal reprints, please use the online order form or contact us by email, letter or fax. All titles may also be ordered through your regular supplier. Please include the full delivery address and indicate the payment method. Wholesale purchase orders are also accepted with discount per copy to be negotiated in each particlular case. Please do not hesitate to ask for a quotation or proforma invoice, if you need them.  Should you have any inquiry regarding ordering, invoicing or desptach, please contact 
orders@pensoft.net

 
Payment

Customers need to specify their preferred way of payment either during online ordering or during the order confirmation process from the following payments methods available:

  • Credit card payment is possible with VISA and Eurocard/Mastercard. Please provide your card number details, including the CVV (card verification value) 3-digit code, either during the online ordering process, by fax (+359-2-8704282), or by regular mail. Sending card details separately in two different email messages is also possible for customers who prefer this way. For customers who wish to provide card details by fax or letter, a credit card payment form can be downloaded here.
  • PayPal payment methods (through PayPal accounts or credit cards) are also available.
  • Bank-to-bank transfer is to be sent to PENSOFT, IBAN BG89RZBB91551408654004 (EURO) BIC code RZBBBGSF, RAIFFEISENBANK (BULGARIA), 18/20 Gogol Str., 1504 Sofia, Bulgaria.
  • Payment can be remitted also by either a Bank/Commercial/Personal Cheque or International Money Order to be sent to the publisher's address in Sofia, Bulgaria. Checks can be issued in EURO! In case you prefer check payment, please add EURO 15 on the top of the invoiced sum to cover check processing charges!

Dispatch

All printed publications available in stock are normally dispatched within two working days after either online ordering or an order confirmation by our export department. The books will be supplied by registered printed matter surface mail, unless otherwise stated. Airmail or door-to-door mailing services are available during online ordering or on request and will be charged at cost.

Printed publications in remote stock are despatched within one to four weeks after ordering.

E-books and e-chapters will be downloaded automatically if ordered online, or through a link provided by our export department, if ordered in a different way.


Replacement Copies and Return Policy

We shall provide replacement copies in the following cases: (1) Non-delivery (e.g, in rare cases when a parcel may be lost in mail) proved by post office or the customer; (2) Visible damages caused by transportantion, proved by photos and/or post office or customs certificates.

By ordering a product (book, e-book, or journal reprint), the customers agrees that said product will be supplied on a non-returnable basis.


Prices

Prices are given in EURO and are exclusive of postage and handling. Payment in USD is also possible according to the exchange rate on the day of payment. We keep our prices constant as much as possible. Any price changes will be notified to the customer in advance of shipping.

IMPORTANT!
Our prices do not include VAT. Orders to non-EU customers or VAT-registered EU customers will be processed VAT-free. VAT 20 % will be added ONLY to NON-VAT-registered customers with invoice addresses in the European Union.  Please note that EU VAT-registered customers should provide a VAT number of their institutioins or companies in the registration form, otherwise VAT will be added automatically by the online system.

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Open Access


Pensoft adheres to open access as much as possible to accelerate the barrier-free dissemination of scientific knowledge. Several of our journals and e-books can be read, downloaded, printed and distributed at no charge for the reader!
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All open access papers and news items on this site are licensed under the Creative Commons Attribution License (CC BY 4.0).
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